Getting started with ReachEngine
Getting started with ReachEngine
Everything you need to get huge results, fast!
For organizations seeking enterprise-grade features
Instead of paying a monthly recurring charge, you can buy email credits as needed through our 'Pay As You Go' plan. It's best for infrequent senders.
1. What's included in RE's free trial? +
ReachEngine's free trial is valid for 7 days and allows you to create unlimited email marketing campaigns for up to 100 credits. The campaign analytics can be tracked on a real time basis upon campaign’s execution.
2. What are the different pricing plans? +
We have two main plans which are the “Standard Plan” which are divided into three price ranges –the starter plan at $50/month, the Growth plan at $75/month, and the Pro plan at $100/month. For the “Unlimited Plan” the prices start at – $250/month for the starter plan, $400/month for the growth plan, and $500/month for the pro plan. The third one is the “Enterprise Plan” is customizable along with advanced features, so the prices depend on the services you purchase.
3. How do I upgrade packages? +
You can upgrade your current plan by logging in to your account and selecting the upgrade option which will be available on your dashboard.
4. What payment methods do you accept? +
For Standard and Unlimited plans, we accept payment through PayPal and Stripe. Whereas for our Enterprise and “Pay As You Go” plan, we accept wire and check payments.
5. Where can I find my paid Invoice? +
Once the payment is complete you will be sent the paid invoice to your email.
6. How can I change my billing address and payment details? +
You can head over to your profile tab in the dashboard and change your billing address and payment details.
7. Do you have a refund policy? +
We currently do not issue any refunds unless there is a system malfunction or if your account is terminated without a cause.
8. Do the displayed prices include or exclude taxes +
The displayed prices on the pricing page are inclusive of all applicable taxes.
9. Is there a limit to the free plan? +
Yes, the ReachEngine’s free trial lasts for 7 days and allows you to create unlimited email marketing campaigns for up to 100 credits.
10. What happens when my credits expire? +
Once the available credits expire, your account will be temporarily suspended. However, upon renewal or an upgrade, your account will be restored
11. How can I cancel my Monthly Plan? +
If you want to cancel your plan you can reach out to the customer success associate or raise a support ticket. Once the cancellation is successful, it’ll take effect from the next billing cycle.
12. Are there any sending limits? +
Yes, you only get a limited number of email credits with every plan you purchase, so you have to choose a plan that suits your email marketing needs. However, if you need more details on various plans available, please visit our pricing page.
13. What does “Pay as you go plan” mean? +
Instead of paying a monthly recurring fee, you can buy email credits as needed through our 'Pay As You Go' plan. It's best for infrequent senders.
14. Which pricing plan is best for me? +
ReachEngine has plan suitable for all the types of users. The users who have a limited budget can opt for a “Standard Plan”, while users who want to get higher conversions can go for the “Unlimited Plan”. The big companies that want to customize their campaigns can choose the “Enterprise Plan”.
15. How are the payments secured? +
All the payments will be made through secured and recognised payment gateways such as PayPal and Stripe.
We initiated with the principle to support B2B establishments around the world with high-quality data insights. We have been encouraging firms to date and continue to do so to help them take the lead and adopt data-driven marketing solutions to generate and convert leads.
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